Barriers and Facilitators to Physician-Patient Communication in Chinese Tertiary Hospitals From the Perspectives of Hospital-Based Physicians and Patient Relations Coordinators: Qualitative Study

Zengping Shi   ^{1, 2, 3} , PhD ;   Qinqin Jiang   ^{1, 2, 4} , PhD ;   Xincheng Wang   ^{2, 5} , BD ;   Hongli Yan   ^{1, 2} , PhD ;   Yi Xia   ⁶ , PhD ;   Lushaobo Shi   ^{2, 4} , PhD ;   Dong Wang   ^{1, 2, 3, 4, 5} , PhD

¹ School of Public Health, Southern Medical University, Guangzhou, Guangdong, China

² School of Health Management, Southern Medical University, Guangzhou, Guangdong, China

³ The Public Health Policy Research and Evaluation Key Laboratory Project of the Philosophy and Social Sciences of Guangdong College, Southern Medical University, Guangzhou, Guangdong, China

⁴ Southern Medical University Center for Health Policy and Governance (Guangdong Provincial Social Science Research Base), Southern Medical University, Guangzhou, Guangdong, China

⁵ Research Base for Development of Public Health Service System of Guangzhou, Southern Medical University, Guangzhou, Guangdong, China

⁶ Center for Faculty Development and Research, Guangzhou Medical University, Guangzhou, Guangdong, China